Welcome to Merch Town – the place where your hometown’s spirit comes to life on personalized, print-on-demand apparel! We’re a brand that’s all about celebrating the uniqueness of every town in America. Back in 2019, we started this journey as Amazon creators, with a simple vision: to create designs for every city and town in the USA.
Our collection represents over 30,000 towns across the USA – from bustling cities to charming small towns, we’ve got you covered. Each design is ]crafted to boldly represent your hometown and printed or embroidered on premium apparel, ensuring vibrant colors and sharp detailing through top-notch printing technology.
As a customer-centric brand, your happiness is our fuel. We’re here to make your shopping experience delightful from start to finish. If you’ve got questions or need assistance, our friendly customer support team is just a message away.
So join us in celebrating America’s hometowns, one design at a time. Embrace your hometown spirit, wear your identity, and let’s build a community united by love for our roots. Thank you for choosing Merch Town – where hometown pride shines bright!
Our website is being updated every day so please be patient with our changes. If you have any problems, please feel free to reach out using the contact form which you can access through the menu or shoot us an email at support@merchtown.co.
Shipping
At Merch Town, we aim to ensure a seamless shopping experience, from the moment you place your order to the delivery at your doorstep. Here’s what you need to know about our fulfillment and shipping process:
- Fulfillment Time: Once you place an order with us, our skilled team begins the creative process. It typically takes 2–5 business days to meticulously craft and fulfill your product. During this time, our experts work passionately to print, assemble, and quality-check each item, ensuring it meets our high standards and exceeds your expectations.
- Shipping Time: The shipping duration is determined by two essential factors: product availability and the delivery destination. We collaborate with reliable carriers to ensure your package is in good hands and reaches you as soon as possible. The shipping time can vary depending on your location and the availability of the products you’ve ordered but is usually completed within 6-9 from placing your order.
- Delivery Process: Once your order is fulfilled and ready for dispatch, it embarks on its journey to the specified delivery address. Our shipping partners work diligently to ensure smooth and timely delivery. Please note that the delivery time may vary based on the shipping method chosen during checkout and any unforeseen circumstances that could impact the shipping process.
Tracking Your Order: For your convenience, we provide order tracking information, allowing you to stay updated on the status of your package. You’ll receive a tracking number via email once your order is on its way. Simply use this tracking number on our website or the carrier’s website to monitor the progress of your delivery.
Multiple Items in a Single Order: If your order contains multiple items, please be aware that they may be fulfilled and shipped separately. This is done to expedite the process and get your products to you as quickly as possible. Rest assured that you won’t incur any additional shipping charges due to split shipments.
Shipping Restrictions: While we strive to deliver our products to customers worldwide, there might be certain regions or countries where shipping is not currently available. In such cases, you will be notified during the checkout process.
Please Keep in Mind: Although we work tirelessly to meet delivery timelines, external factors such as public holidays, weather conditions, and unforeseen events may occasionally cause delays. We sincerely appreciate your understanding and patience during such instances.
If you have any questions or concerns regarding our shipping process, don’t hesitate to reach out to our dedicated customer support team. We are committed to making your shopping experience with Merch Town a delightful one. Thank you for choosing us for your personalized apparel needs!
Frequently Asked Questions
When will I receive my order?
Estimated delivery for each product is posted on each product page. For example, for hats it is currently 6-9 business days.
Do you offer express shipping?
Not at this time.
What are your shipping methods?
We currently offer only standard shipping through providers such as USPS, UPS, FedEx, etc.
What is the status of my order?
You should be getting a tracking code once your order is submitted in your email. If you haven’t, please contact us at support@merchtown.co
What is your return policy?
Please read through our Returns & Exchanges policy page.
Where is your apparel made?
All of our products are printed or embroidered in the USA. The blank hats are sourced from Bangladesh or Vietnam.
How do I cancel my order?
Please contact us immediately at support@merchtown.co to cancel your order. We cannot cancel if more than 8 hours have passed since you placed the order because it would already be in production.
I did not receive a confirmation email for my order.
If you haven’t received a confirmation email, please double-check your spam folder. If you still have not received it, please contact our customer service anytime, and we will happily send you a receipt for your order.